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Consumer and citizen engagement. Annual activity report 2023

A. Tzoumpas, A. Pinnarelli, A. Mink, A. Aguayo Mendoza, C. Montalvo, C. Valor, C.E. Borges, D. Ördög, F.J. Sainz de Salces, F. Garms, J.I. Höffken, M. Brenner-Fliesser, M. Kuivalainen, M. Prek, P. Ktenidis, V.K. Moreno, V. Krušvar

Resumen:

The report focuses on the dual roles of individuals as consumers and citizens in the energy transition within European research and innovation (R&I) projects. It aims to empower stakeholders by developing a comprehensive framework of analysis and recommendations for both practitioners and researchers. The report is structured in three parts.

1. Indicators of Engagement provide a set of theory-grounded indicators for measuring engagement, including emotional indicators.

2. The Strategies of Engagement propose the need for engagement strategies to be specifically tailored to the objectives and purposes of each project, advocating for a circular process that allows continuous refinement of strategies and objectives throughout the participatory process.

3. Smart Tools for Engagement proposes a set of recommendations to increase trust and active user involvement in the development of smart tools as critical to success.


Resumen divulgativo:

Este informe analiza los esfuerzos colaborativos del Grupo de Trabajo de Participación de Consumidores y Ciudadanos (CCE WG) de BRIDGE durante el período 2023/24. El enfoque principal radica en los roles duales de las personas como consumidores y ciudadanos en la transición energética dentro de proyectos europeos de investigación e innovación (I+D). Su objetivo es empoderar a los actores involucrados mediante el desarrollo de un marco integral de análisis y recomendaciones para profesionales e investigadores.


Palabras clave: Engagement Strategies, Indicators of Engagement, Emotional Responses, Smart Tools, Consumer Trust, Energy Transition


Proyecto del IIT: BeFlexible (BeFlexible)

Entidad financiadora: Comisión Europea. Horizon 2020 – Cooperation / Energy

Fecha de publicación: 01-11-2024

IIT-24-355I


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